Windows 10 may report that the driver is not available for the BTD-400. In that case, installing drivers is necessary in order to use the BTD-400.
Let’s first check the status of the drivers:
Hold down the WIN key, then press the R (Win+R) key. Type “Control” then hit enter.
Select Hardware and Sound
Select Device Manager
The Bluetooth driver should be located under Other Devices
Right-click BCM20702A0 and select “Properties”. You should see the following error. This confirms that you have the Windows 10 October 2020 update.
Installing the Missing Drivers
You may be able to install the drivers via Windows Update. Hold down the WIN (Windows Logo) key, then press the S key. Type in update and select Check for Updates
Click on Check for Updates..
Click on View all optional updates.
Expand Driver updates.
Scroll down and select Broadcom Corporation, then click on Download and install. It should take no more than 5 minutes to complete the installation.
Check the Device manager to confirm that the drivers installed. The device should be ready for pairing.
Note: Please contact us by phone or chat if you require more assistance. We are able help you more thoroughly by doing a remote session.
If you still aren’t able to load the driver from Windows Update, use the link below to install the driver manually:
WIDCOMM Bluetooth Software