[ Troubleshooting ] BTD-400 Driver Installation

This article addresses issues with Bluetooth drivers on the Windows 10 October 2020 Update 

Note:  Your recent update can be known as the 20H2 or v2009 update.

 

The Windows 10 October 2020 update has an issue with installing the Bluetooth drivers for the BTD-400.  Windows 10 will report that the driver is not available.  Before the recent Windows 10 update the installation of the BTD-400 was plug and play.  Now, installing drivers is necessary in order to use the BTD-400.

Let’s first check the status of the drivers:

  1. Hold down the WIN key, then press the R (Win+R) key.  Type “Control” then hit enter.

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  2. Select Hardware and Sound

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  3. Select Device Manager

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  4. The Bluetooth driver should be located under Other Devices

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  5. Right-click BCM20702A0 and select “Properties”.  You should see the following error.  This confirms that you have the Windows 10 October 2020 update.

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Installing the Missing Drivers

You may be able to install the drivers via Windows Update.  Hold down the WIN (Windows Logo) key, then press the S key.  Type in update and select Check for Updates





Click on Check for Updates..


Click on View all optional updates.





Expand Driver updates.

Scroll down and select Broadcom Corporation, then click on Download and install.  It should take no more than 5 minutes to complete the installation.


Check the Device manager to confirm that the drivers installed.  The device should be ready for pairing.  

 

Note:  Please contact us by phone or chat if you require more assistance.  We are able help you more thoroughly by doing a remote session.