When the BTD-400 is used with Windows 10, the included installation disc should not be used. Windows 10 has this functionality built in, and installing duplicate Bluetooth software may cause the BTD-400 to behave incorrectly. If you’re using Windows 10 and the installation disc has been run, use the steps below to remove it.
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Be sure the USB adapter is plugged into the usb port on your laptop or computer.
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Uninstall the BTD-300/BTD-400 driver from the Device Manager.
a. Hold down the Windows key, then press the X key. Select Device Manager.
b. Under the Device Manager, locate Bluetooth Radios > BCM2070 or BCM20702
c. Right click the device, and select Properties
d. Navigate to the Driver tab, and click the Uninstall button. (Be sure to check the box so the driver can be deleted from the computer)
e. Hit OK and close out of the windows when it is complete.
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Unplug the BTD-400
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Uninstall all WIDCOMM and Bluetooth related software
a. Hold down the Windows key, then press the X key. Select Device Manager.
b. Under the Device Manager, locate Bluetooth Radios >(delete all Bluetooth drivers)
c. Right click the device, and select Properties
d. Navigate to the Driver tab, and click the Uninstall button. (Be sure to check the box so the driver can be deleted from the computer)
e. Hit OK and close out of the windows when it is complete.
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Restart your computer
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Plug the BTD-400 into the computer. The drivers should install automatically. You can now add devices by right clicking on the Bluetooth symbol on the toolbar and selecting Add a Bluetooth Device.