Will not connect to audio on Android 13

The BTH 240 will only connect to phone but not media audio. It will eventually connect after forcing it to manually. Every other bluetooth headset I own will connect with no problem, even an old BTH220. Can I file a warranty claim and get it exchanged? Thank You.

I’m sorry to hear your BTH240 aren’t behaving as expected. Yes, just contact us at support@kinivo.com and we should be able to arrange a replacement. Be sure to give us your order number for the headset and current shipping address.

  • Robert @ Support

Robert, Just wanted to thank you and everyone involved with the hassle free support. My replacement headset just arrived and is working great! Thank You very much. :smile:

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