The BTH 240 will only connect to phone but not media audio. It will eventually connect after forcing it to manually. Every other bluetooth headset I own will connect with no problem, even an old BTH220. Can I file a warranty claim and get it exchanged? Thank You.
Greetings!
I’m sorry to hear your BTH240 aren’t behaving as expected. Yes, just contact us at support@kinivo.com and we should be able to arrange a replacement. Be sure to give us your order number for the headset and current shipping address.
- Robert @ Support
Robert, Just wanted to thank you and everyone involved with the hassle free support. My replacement headset just arrived and is working great! Thank You very much. 
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